3 articles tagged
OpenAI Presence is a limited-availability, Forward Deployed Engineer-led product with no list price. The Realtime API is self-serve with published rates. Three numbers, and one eligibility question, decide which path
AI resolves support tickets at roughly $0.62 versus $7.40 for a human agent, and D2C brands regularly deflect 70-80% of contacts. Here is when to buy an off-the-shelf agent, when to build custom, and how eCorpIT ships
Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.
