#AI customer service

2 articles tagged

A glowing upward ROI arrow rising through layered customer-journey panels on a dark background

AI & CX · Jun 21, 2026 · 12 min read

7 AI agent use cases driving real CX ROI in 2026

AI customer service returns about $3.50 per $1, but a third of rollouts fail. Seven AI agent use cases driving real CX ROI in 2026, from autonomous resolution to churn prevention, each with its benchmark.

Manu Shukla

#AI agents #customer experience #CX ROI

A glowing support headset and floating chat-bubble hologram on a dark studio desk

AI & CX · Jun 21, 2026 · 13 min read

5 conversational-agent patterns that cut support costs in 2026

Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.

Manu Shukla

#AI customer service #conversational AI #CX