4 articles tagged
Zendesk now writes two free tiers into its own rate card because containment is not resolution. Five conversational-AI patterns that cut support cost in 2026, and the deflection trap that erases the saving.
Salesforce's own pricing page bills an order-status ticket at $0.20 under Flex Credits and $2.00 under Conversations, and one org cannot use both. A build-versus-buy guide for D2C support in 2026.
Token prices moved in both directions inside five weeks in 2026. Here is how to meter an AI feature, pick a billable unit, run the margin arithmetic on real published rates, and cap the user who burns 100x the average.
Agentforce and Copilot Studio price AI agents in different units. We break down the conversation, Flex Credits and per-credit models, the break-even points, and the 2026 prerequisites that move the real bill.
