4 articles tagged
AI customer service returns about $3.50 per $1, but a third of rollouts fail. Seven AI agent use cases driving real CX ROI in 2026, from autonomous resolution to churn prevention, each with its benchmark.
Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.
AI agents are reaching production faster than the controls around them. The seven governance layers enterprises need before scaling agents in 2026, mapped to the EU AI Act, NIST, OWASP and DPDP.
The average enterprise runs 12 AI agents in 2026 and IBM expects over 1,600 per large company by year-end, yet only 18% keep a complete inventory. A practical guide to governing multi-agent sprawl.
