#conversational AI

2 articles tagged

A glowing support headset and floating chat-bubble hologram on a dark studio desk

AI & CX · Jun 21, 2026 · 13 min read

5 conversational-agent patterns that cut support costs in 2026

Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.

Manu Shukla

#AI customer service #conversational AI #CX

Two diverging glowing paths from a chat node, one rising green and one breaking apart, on dark

AI & CX · Jun 21, 2026 · 14 min read

5 conversational-AI patterns that actually cut support costs in 2026

AI can cut support costs, but most deployments don't, because deflection is not resolution. Five conversational-AI patterns that actually cut support costs in 2026, and the failures they avoid.

Manu Shukla

#AI customer service #conversational AI #CX