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Zendesk now writes two free tiers into its own rate card because containment is not resolution. Five conversational-AI patterns that cut support cost in 2026, and the deflection trap that erases the saving.
Manu Shukla 
Nurix AI acquired Verloop.io in July 2026, folding chat that powers 20M+ monthly interactions into its NuPlay voice AI. Inside the voice-AI consolidation reshaping enterprise CX in India.
Manu Shukla 
Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.
Manu Shukla 