3 articles tagged
Nurix AI acquired Verloop.io in July 2026, folding chat that powers 20M+ monthly interactions into its NuPlay voice AI. Inside the voice-AI consolidation reshaping enterprise CX in India.
Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.
AI can cut support costs, but most deployments don't, because deflection is not resolution. Five conversational-AI patterns that actually cut support costs in 2026, and the failures they avoid.
