4 articles tagged
On 20 July 2026 Amazon Connect expanded agentic voice to 50+ languages at $0.038 per minute. See when the managed option beats building your own voice stack on cost, latency, and turn-taking.
AI customer service returns about $3.50 per $1, but a third of rollouts fail. Seven AI agent use cases driving real CX ROI in 2026, from autonomous resolution to churn prevention, each with its benchmark.
Gartner expects conversational AI to cut $80 billion in agent costs in 2026. Five conversational-agent patterns that cut support costs, the per-resolution economics, and where cost-only automation breaks.
AI can cut support costs, but most deployments don't, because deflection is not resolution. Five conversational-AI patterns that actually cut support costs in 2026, and the failures they avoid.
