#customer experience

2 articles tagged

A glowing soundwave merging with a chat bubble into a single unified orb

AI Tools · Jul 14, 2026 · 8 min read

Nurix bought Verloop.io in 2026: what voice-AI consolidation means for CX

Nurix AI acquired Verloop.io in July 2026, folding chat that powers 20M+ monthly interactions into its NuPlay voice AI. Inside the voice-AI consolidation reshaping enterprise CX in India.

Manu Shukla

#Nurix AI #Verloop #voice AI

A glowing upward ROI arrow rising through layered customer-journey panels on a dark background

AI & CX · Jun 21, 2026 · 12 min read

7 AI agent use cases driving real CX ROI in 2026

AI customer service returns about $3.50 per $1, but a third of rollouts fail. Seven AI agent use cases driving real CX ROI in 2026, from autonomous resolution to churn prevention, each with its benchmark.

Manu Shukla

#AI agents #customer experience #CX ROI